Shop with a Specialist over Video
In a groundbreaking move, Apple has introduced "Shop with a Specialist over Video" to its online store and Apple Store app, revolutionizing the way customers interact with Apple Specialists. This innovative feature, launched last year on the online store and now available on the Apple Store app for iOS, enables customers to seamlessly connect with Apple Specialists via one-way video for personalized assistance during their purchase journey.
The latest version (5.24) of the Apple Store app for iOS, released on Thursday, highlights the inclusion of "Shop with a Specialist over Video" prominently in its release notes. This feature promises customers support throughout their purchase process, offering video assistance along with transcripts for accessibility.
"Shop with a Specialist over Video" is touted by Apple as a live shopping experience, elevating customer service to new heights. While currently limited to customers within the United States, this feature signifies Apple's commitment to bridging the gap between physical and digital retail experiences.
Today marks the official launch of "Shop with a Specialist over Video" on apple.com for customers in the U.S. This service connects customers seeking to purchase an iPhone directly with a retail team member through a secure one-way video shopping session. Through this interactive platform, customers can explore the latest iPhone models, delve into their features, and receive guidance on Apple Trade-In offers, carrier deals, iOS migration, and financing options.
In instances where a live session is unavailable or for customers seeking assistance after hours, Apple ensures continuous support by offering access to Specialists via phone or chat 24/7.
Karen Rasmussen, Apple's head of Retail Online, expressed enthusiasm about this groundbreaking initiative, stating, "We're continually innovating to deliver a personalized experience, meeting our customers where they are. With Shop with a Specialist over Video, our team members are thrilled to engage with customers and provide exceptional service tailored to their needs."
To benefit from this cutting-edge feature and access the latest offerings, make sure to update your Apple Store app to the latest version available. Experience the future of retail with "Shop with a Specialist over Video" and discover a whole new way to shop for Apple products.