GPT Chat The GPT-3 or GPT-4 language model of OpenAI was used to create the WhatsApp chatbot, a chatbot that interacts with users using the WhatsApp messaging service.
With 25% of the world's population actively using WhatsApp, it is the most popular messaging service. Approximately one million new users sign up for the network every day (Figure 1). Given these remarkable numbers, WhatsApp represents an excellent platform for companies looking to communicate and interact with their clientele.
The deployment of WhatsApp chatbots by businesses is common. However, these chatbots can be improved by using ChatGPT, an innovative technological advancement. Because ChatGPT can generate an infinite number of responses, WhatsApp chatbots powered by it can be more contextually aware and personalized.
In this article, we'll define a ChatGPT WhatsApp chatbot and discuss its features, applications, and providers.
What is a ChatGPT Whatsapp bot?
GPT Chat The GPT-3 or GPT-4 language model of OpenAI was used to create the WhatsApp chatbot, a chatbot that interacts with users using the WhatsApp messaging service. Such a chatbot sends and receives messages using the WhatsApp Business API.
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| ChatGPT WhatsApp |
The chatbot creates text responses that resemble those of a human using the GPT model. When included into WhatsApp bots, this enables it to handle a wide range of user inquiries, making it suitable for activities like customer assistance, product recommendations, reminders, and more.
Customers can contact businesses with these ChatGPT-powered WhatsApp chatbots if they have a WhatsApp account. With ChatGPT, countless customized bot responses can be produced. The company's WhatsApp chatbot can then be updated with these bot responses.
Businesses need a validated WhatsApp Business API account in order to perform marketing operations with a WhatsApp number through an official company account, which displays a green verification check. Working with WhatsApp Business Partners is the simplest way to get such an account.
Businesses may improve customer engagement by integrating WhatsApp bots with ChatGPT.
What are the business use cases of ChatGPT WhatsApp Bots?
1- Customer support
A WhatsApp chatbot powered by ChatGPT can handle many common consumer interactions. For instance, if a consumer inquires about a company's return policy, the chatbot can deliver the information right away. ChatGPT can respond to a variety of enquiries since it has been trained on a wide variety of text, successfully resolving customer difficulties and reducing the workload of human agents.
A few businesses already use ChatGPT's core technology in their customer care chatbots, including Meta, Canva, and Shopify.
2- Sales and marketing
The ChatGPT-powered WhatsApp bot can help with marketing and sales as well. It can be designed to provide customised recommendations and thorough product information in response to consumer questions regarding goods and services. Additionally, it might tell clients of upcoming deals or the introduction of new products, offering information and responding to any questions.
3- Order tracking
To track the status of orders in a retail setting, ChatGPT-powered bots could be connected to an order management system. Customers could WhatsApp message the chatbot to inquire about the progress of an order, and the chatbot would respond with the most recent data from the order management system.
4- Booking appointments
The scheduling of appointments might be handled by a ChatGPT WhatsApp chatbot in a service-based company like a restaurant or hotel. If the chatbot is linked to an appointment scheduling tool, it might:
- present open slots
- Confirm reservations
- Send notifications of forthcoming appointments.
- Organize requests for rescheduling
5- Customer survey and feedback
After a purchase or service experience, a WhatsApp chatbot powered by ChatGPT might ask the customer for comments. Customers could be asked to score their overall experience on a scale of 1 to 10, and depending on their response, further questions may be asked. In order to acquire insights into consumer satisfaction and suggest potential areas for development, the responses might then be collated and examined.
6- Automated reminders
Reminders could be programmed to be sent by the ChatGPT-powered chatbot in response to various triggers. For instance, it might notify WhatsApp users of a forthcoming service appointment, a payment that is past due, or a membership that is about to expire.
7- Answering FAQs
Frequently requested questions can be addressed by a ChatGPT WhatsApp chatbot. It could save clients time and effort by instantly and accurately responding to frequently asked queries like opening hours, services provided, pricing, etc.
What are the industries that can implement a ChatGPT Whatsapp chatbot?
To communicate with their clients, many organizations can incorporate WhatsApp chatbots powered by ChatGPT. significant industries include:
1- Retail & e-commerce
Chatbots can process orders, make product recommendations, answer customer support questions, and give shipment status updates.
2- Healthcare
Chatbots can help with scheduling appointments, responding to frequently asked questions about health, reminding users to take their medications, and even giving simple health advice (though it's crucial to note that a chatbot cannot take the place of a professional medical consultation).
3- Finance/Banking
Chatbots can respond to inquiries regarding account balances, transaction history, loans, and other topics. Additionally, they can assist clients with more difficult tasks like applying for credit cards or loans.
4- Travel and Hospitality
Customers can use chatbots to book flights, hotels, or experiences, get information about travel limitations or rules, and get common questions regarding travel-related issues answered.
5- Insurance
Chatbots can answer frequent inquiries about coverage and benefits, provide information on different insurance policies, assist users with submitting claims, and more.
6- Real estate
Chatbots can answer questions about properties, schedule viewings, and provide information about listings.
7- Entertainment
Chatbots can offer updates on showtimes, ticket availability, forthcoming events, and more in the entertainment sector.
8- Telecommunications
Users can get assistance from chatbots with problem-solving, plan upgrades, bill payments, and other typical questions.
What are the best ChatGPT bots to use on Whatsapp?
1- Haptik
Sponsored:
Haptik is a corporation that specializes in conversational commerce that can:
- Create WhatsApp chatbots that can conduct sales, handle customer communications, and gather data on new customers.
- Send personalized notifications, which may contain:
- Recommended goods
- Information on transactions
- details about shipment
Haptik provides services to businesses across a variety of sectors, including e-commerce, finance, travel & hospitality, insurance, and more. As a result, they have a vast amount of training data for creating marketing solutions for many businesses.
It can help organizations get access to the WhatsApp API rapidly and create chatbots that can grasp user intent using the WhatsApp API and ChatGPT.
2- Shmooz AI
Individual users can use the WhatsApp chatbot Shmooz AI, which is powered by ChatGPT. ChatGPT can reply to interactions using images or sounds and provides the answers. On demand by the user, it can also conduct a Google search for solutions.
Since users can only communicate with the Shmooz chatbot, it is not a suitable alternative for enterprise-wide chatbot deployment.
How to Use ChatGPT on WhatsApp
Sometimes ChatGPT can literally save your life. When we use instant messaging apps like WhatsApp to communicate with others, we are most exposed. Instant messages are sent and received instantly. Without giving what to say any thought. Good connections and likeability depend on effective communication. Perfect relationships can be ruined by careless conversations. Avoid doing that. Be sage. Hire an AI personal assistant to assist you in communicating with others. You'll have ample time to ponder, and it will also help you communicate more effectively. If you remain silent and choose your words carefully, you can get away with anything. ChatGPT can help you communicate more effectively and more easily. Make ChatGPT a part of WhatsApp to win over more friends.